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Coronavirus Policy

  • Please knock on the door to attract our attention. We will discuss with you the best way to handle your enquiry.
  • Do not enter the office if you have any symptoms of Coronavirus or have had any in the past two weeks.
  • If you enter the office, please do not go past the table.
  • Please use the chair to the right of the door.
  • Please use the hand spray provided, and if requested, the mask provided.

Viewing Policy

Prior to booking and/or attending an “in-person” viewing the following must be satisfied:

  • The Applicant has viewed any Virtual or Video Tour available and has registered their details
    with us.
  • The Applicant is in a position to proceed ie. they can start a Tenancy within a few weeks.
  • The Applicant has not shown any symptoms associated with Covid 19 and has not tested
    positive for Covid 19 within 14 days prior to the viewing.
  • The Applicant is able to provide their own PPE – a face covering as a minimum.
  • The Applicant undertakes to avoid touching any surfaces in the property.
  • The Applicant agrees to view the property at their own risk.

At the viewing the following must be satisfied:

  • No children under the age of 15 and no more than two adults may attend the viewing.
  • The Viewer must arrive wearing their own PPE – a face covering as a minimum.
  • The Viewer must wait outside the property (preferably in their vehicle) until the team member confirms they can enter.
  • The team member will ensure that all the internal doors are open and any lights required are switched on (if possible any occupant should do this before leaving the property).
  • The team member must ensure that any occupants have left the property before conducting the viewing.
  • The Viewer to put on the shoe covers provided and wipe their hands with the antibacterial wipe provided (or wear their own gloves), before entering the property.
  • A 2-metre distance must be maintained between the Viewer and the team member as far as possible.
  • The team member must wear new PPE – a minimum of face covering, disposable gloves and shoe covers.
  • The interior viewing should not last more than 15 minutes.
  • The Viewer to dispose of shoe covers in the bag provided and use the hand wipe (if they wish to) as they leave the property.

After the viewing:

  • The team member should ensure the Viewers have left the property before any occupant or another viewer arrives.
  • The team member should wipe down any door handles, switches or surfaces with antibacterial wipes before any occupier returns or another viewing takes place.
  • PPE equipment must be disposed of carefully in a suitable waste bag to be kept in the boot and an antibacterial hand wipe or gel used after finishing the viewing(s).
  • The team member should wash their hands thoroughly once they return to the office or home.
  • The team member must alert Hannah to any breaches of this policy that may lead to possible contamination.